SOLARINO HOUSE
Gribbles Pathology, MIA Radiology, Balance Osteopathy and various medical and surgical specialists are all located within the local precinct at Solarino House, 201 High Street, Cranbourne                                                                                    

WHEN THE SURGERY IS CLOSED
For urgent medical attention when the surgery is closed, please attend the Emergency Department of either:-
Casey Hospital, Kangan Drive, Berwick. Telephone: 8768 1200
Dandenong Hospital, David Street, Dandenong. Telephone: 9554 1000
The Valley Private Hospital, Cnr Police & Gladstone Roads, Mulgrave. Telephone: 9790 9333
Frankston Hospital, Hastings Road, Frankston. Telephone: 9784 7777 
If you are unable to travel to the hospital, please call the Ambulance Service  on 000.
For regular patients of Casey Medical Centre a doctor may be reached by phoning 1902 213 035.  Charges for this call will be at a rate of $5.50 per minute charged to your telephone account.                                                                  

MAKING APPOINTMENTS
We run an appointment system but keep a few times open to fit in urgent problems.  You may make an appointment with your doctor by telephoning or calling into the surgery.  Please advise the receptionist if a longer consultation is anticipated or if multiple family members are to be seen.  Urgent medical problems will be dealt with promptly.  Please advise if you are unable to keep an appointment.                                       

TELEPHONING YOUR DOCTOR
The doctors will take phone calls relating to you or your family's health.  If they are seeing patients when you call they may need to call you back.  If you phone for results, please call between 9am and 5pm, Monday to Friday.                                                                          

REPEAT PRESCRIPTIONS
Prescriptions for medicines taken regularly may be obtained without seeing the doctors, if he/she has agreed to this.  Requests can be made by phone (between 9am and 5pm, Monday to Friday), letter or by calling into the surgery.  A small fee applies to this service.  We prefer at least 24 hours notice to deal with your request.  Urgent prescriptions will require an appointment.                                                                 

REMINDER SYSTEMS
Our practice is committed to preventative care.  We may send you a reminder notice from time to time offering preventative health services appropriate to your care.  If you do not wish to be part of this system please let us know.                         

PATIENT FEEDBACK
This practice is committed to comprehensive general practice care to individuals and families  in the community.  All patient consultations and medical records are kept strictly confidential.  From time to time this practice invites patients to complete a questionnaire on their views of the practice and how it could be improved.  These surveys are completely confidential and help us improve our services.                                                 

DRUG POLICY
It is the general policy of this practice not to prescribe drugs of dependence.  (For example Benzodiazepine, Narcotics etc).                                                                                       

PERSONAL HEALTH INFORMATION
The practice is committed to maintaining the confidentiality of your personal health information.  Your medical record is a confidential document.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Patients of our practice have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2000 (fees apply).