New Patient Information Form
Casey Medical Centre’s New Patient Information Forms may be printed and brought along to your initial appointment. Please inform reception when you arrive for your appointment so they may take your forms and keep your details updated on our computer systems. Click here to download the New Patient Information form for adults and click here to download the forms for a child.
After Hours Services
For After-hours please attend the Emergency Department of either:
- Casey Hospital, Kangan Drive, Berwick (03) 8768 1200
- Dandenong Hospital, David Street, Dandenong (03) 9554 1000
- Frankston Hospital, Hastings Road, Frankston (03) 9784 7777
- The Valley Private Hospital, cnr Police & Gladstone Roads, Mulgrave Phone:(03) 9790 9333
For regular patients of Casey Medical Centre a doctor may be reached when the clinic is closed by phoning 1902 235 035. Charges for this call will be at a rate of AU$5.50 per minute incl *GST, charged to your telephone account. Higher rates apply to calls made from mobile phones and payphones. *GST is applicable for all Australian calls.
The after hours GP helpline can give you the reassurance and practical medical advice afterhours or when the surgery has closed. Please call 1800 022 222.
Home Visits during surgery hours can be arranged for emergencies or if a patient is unable to travel. Please contact the surgery before noon if possible to make appropriate arrangements.
We run an appointment system but keep a few times open to fit in urgent problems. You may make an appointment with your doctor via online booking system, telephoning or calling into the surgery. Please advise the receptionist if a longer consultation is anticipated or if multiple family members are to be seen.
Urgent medical problems will be dealt with promptly. Please advise if you are unable to keep an appointment.
Cancellation of appointments require at least 2 hours notice. Regrettably it has become necessary to introduce fees for appointments that are not kept or not cancelled. These fees WILL NOT attract a Medicare rebate and will need to be paid before any further appointments.
Appointments with nurses
Appointments with nurses are for specific purposes (e.g. dressings or immunisations). For new patients or existing patients with other medical issues or if prescriptions are required, a separate appointment with the doctor is needed.
Telephoning your doctor
The doctors will take phone calls relating to you or your family’s health. If they are seeing patients when you call they may need to call you back. If you phone for results, please call between 9am and 5pm, Monday to Friday.
For regular patients of Casey Medical Centre a “script only appointment” should be booked ahead of time via a receptionist. In cases where a doctor authorises a script without an appointment, the fee is $10 for Standard Prescriptions and $15 for Authority Prescriptions. 48 hours’ notice is required.
Our practice is committed to preventative care. We may send you a reminder notice from time to time offering preventative health services appropriate to your care. If you do not wish to be part of this system please let us know.
Casey Medical Centre has an SMS appointment reminder system.
Please ensure reception has your current details so that you can utilise this service.
This practice is committed to providing comprehensive general practice care to individuals and families. All patient consultations and medical records are kept strictly confidential.
If you are unhappy about any aspect of the care you receive from this practice we are keen to know about it.
Please feel free to talk to one of the partners or the manager about any problems you have with the service we provide. We believe that problems are best dealt with in the practice. Indeed, we want to know if you are concerned about any aspect of our service.
However, if you do feel there is a problem you wish to take up, you may prefer to contact the Victorian Government centre for handling complaints. The address is:
Health Services Commissioner
30th Floor, 570 Bourke Street, Melbourne, Vic. 3000.
Telephone: (03) 8601 5200 Freecall: 1300 582 113
Fax: (03) 8601 5219
It is the general policy of this practice not to prescribe drugs of dependence. (For example Benzodiazepine, Narcotics etc).
Personal Health Information
The practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Patients of our practice have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2000 (fees apply).