General Enquiries

New Patient Information Form

Casey Medical Centre’s New Patient Information Forms may be printed and brought along to your initial appointment. Please inform reception when you arrive for your appointment so they may take your forms and keep your details updated on our computer systems.

Download the New Patient Information form for:

After Hours Services

After hours, please attend any of the following Emergency Departments, after-hours facilities or services:

  • A list of Priority Primary Care Centres and their locations can be found here.
  • Casey Hospital, Kangan Drive, Berwick  (03) 8768 1200
  • Dandenong Hospital, David Street, Dandenong (03) 9554 1000
  • Frankston Hospital, Hastings Road, Frankston (03) 9784 7777
  • Peninsula Private Emergency Department, McClelland Drive, Frankston (03) 9788 3466
  • Mulgrave Private Emergency Department, Blanton Drive, Mulgrave (03) 9790 9333
  • The after-hours GP helpline can give you the reassurance and practical medical advice after hours or when the surgery has closed. Please call 1800 022 222.

 

A fee of $300 will be charged to access the Casey Medical Centre after-hours service for any discussion with the on-call doctor, and this fee is not claimable from Medicare. This charge applies to all patients including pension and concession card holders. For regular patients of Casey Medical Centre, a doctor may be reached in the after-hours period by phoning 0409412337. 

Home Visits

Home Visits during surgery hours can be arranged for emergencies or if a patient is unable to travel. Please contact the surgery before noon if possible to make appropriate arrangements.

Making Appointments

Casey Medical Centre runs an appointment system but keeps a few times open to fit in urgent problems.  You may make an appointment with your doctor via our online booking system, telephoning or calling into the surgery.  Please advise the receptionist if a longer consultation is anticipated or if multiple family members are to be seen.

Urgent medical problems will be dealt with promptly.  Please advise if you are unable to keep an appointment.

Appointment Cancellations

Cancellation of appointments require at least 2 hours notice. Regrettably it has become necessary to introduce fees for appointments that are not kept or not cancelled. These fees WILL NOT attract a Medicare rebate and will need to be paid before any further appointments.

Appointments with nurses

Appointments with nurses are for specific purposes (e.g. dressings or immunisations). For new or existing patients with other medical issues or if prescriptions are required, a separate appointment with the doctor is needed.

Appointments for Skin / Spot Checks

Casey Medical Centre would kindly like to remind all patients when attending your appointment for a skin or spot check, that you please ensure you are not wearing any make-up, nail polish or fake tanning products.

Results

If the results are normal you will be informed via SMS if you have agreed to this service.

If there is something your doctor wishes to discuss with you, you will be asked to make an appointment to discuss the results.

If you wish to discuss your results, even if they are normal, to ensure optimal medical care and understanding of your health, you will be asked to make an appointment.

Abnormal results will require a management plan to be established. Abnormal results also often require additional testing.

Please note that in all cases, if any pathology or radiology result indicates a need for urgent review, you will be contacted by your doctor or one of our nursing or reception staff as soon as the result is viewed.

Repeat Prescription

For regular patients of Casey Medical Centre ‘script only appointment’ can be booked via reception – either in the clinic or via telephone. This appointment is ONLY applicable for repeat ongoing regular medications and is only for the provision of scripts. The fee for these appointments is $30 with and out of pocket fee of $11.80.

Reminder System

The practice is committed to preventative care.  Casey Medical Centre may send you a reminder notice from time to time offering preventative health services appropriate to your care.  If you do not wish to be part of this system please let us know.

Casey Medical Centre has an SMS appointment reminder system.

Please ensure reception has your current details so that you can utilise this service.

Patient Feedback

This practice is committed to providing comprehensive general practice care to individuals and families. All patient consultations and medical records are kept strictly confidential.

If you are unhappy about any aspect of the care you receive from this practice we are keen to know about it.

Please feel free to talk to one of the partners or the manager about any problems you have with the service provided. We believe that problems are best dealt with in the practice. Indeed, we want to know if you are concerned about any aspect of the services offered.

However, if you do feel there is a problem you wish to take up, you may prefer to contact the Victorian Government centre for handling complaints.

The address is:

Health Services Commissioner
30th Floor, 570 Bourke Street, Melbourne, Vic. 3000.
Telephone: (03) 8601 5200 Freecall: 1300 582 113
www.hcc.vic.gov.au
Fax: (03) 8601 5219

Drug Policy

It is the general policy of this practice not to prescribe drugs of dependence.  (For example Benzodiazepine, Narcotics etc).

Personal Health Information

The practice is committed to maintaining the confidentiality of your personal health information.  Your medical record is a confidential document.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Patients of our practice have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2000 (fees apply).

Privacy Policy

To access our Privacy Policy, please click here to download as a PDF file.