Our Fees and Charges

From July 2021 the following fees will apply and payment is requested to be made on the day.  Bulk billing is available for Health Care Card and Pension Card holders between the hours of 8am and 5.50pm Monday to Friday only.  (Bulk Billing all hours for Aged Pensioners, DVA and children under the age of 16 years).


Bulk Billed at all times

Bulk Billed at all times

Item 23 – $74.00   8am – 8pm
Item 36 – $110.00   8am – 8pm
Item 23 – $64.00     6pm – 8pm

Item 36 – $ 100.00   6pm – 8pm

Item 36 – $120.00
HCC & Pension Card Holders – Bulk Billed

Saturday before 1pm

Bulk Billed at all times

Bulk Billed at all times

Item 23 – $89.00

Item 36 – $125.00
Item 23 – $79.00

Item 36 – $115.00

After Hours*
(Sunday & Public Holidays)

Item 5020 – $101.00

Item 5040 – $138.00

Item 5020 – $91.00

Item 5040 – $127.00

Skin / Spot Checks & Surgical Procedures

15 min Standard Consult
Item 23 – $74.00
Medicare Rebate – $39.10

DVA/Pensioners/HCC – Bulk Billed

30 min Consult
Item 36 – $130.00
Medicare Rebate – $75.75

DVA/ Pensioners / HCC – Bulk Billed

Surgical Procedures Fees

Excisional biopsies and excisions on back, torso and limbs (Approx. 30min)

DVA/Pensioners/HCC – $80

Private – $120

These out of pocket fees do not include the facility fee of $20 which is payable on the day of procedure

Head/neck/wider excision of melanoma and flaps/grafts

DVA/Pensioners/HCC – $160

Private – $220

These out of pocket fees do not include the facility fee of $20 which is payable on the day of procedure



Prescription Orders

For regular patients of Casey Medical Centre a “script only appointment” should be booked ahead of time via a receptionist.  In cases where a doctor authorises a script without an appointment, the fee will be $10 and for Authority Prescriptions:  $15.   48 hours notice is required.

Admin Fee

There will be an additional Admin Fee of $2.00 for faxing and/or posting of paperwork or prescriptions.

Workcover and TAC Fees

Workcover and TAC authorities have not been keeping payments in line with the costs of providing medical services. As a result, from 1st January 2014, Casey Medical Centre will be charging an “Out of Pocket” fee of $20.00. This will apply to all non-concession card holders for Workcover and TAC consultations, between the hours of 8am-5.50pm, Monday to Friday.

For After Hours consultations the “Out of Pocket” fee will be $30.00 for non-concession card holders and $20.00 for concession card holders.

An account will be raised and the patient will need to settle this on the day of the consultation. The account will not be claimable from Medicare, Workcover or TAC.

General Enquiries

New Patient Information Form

Casey Medical Centre’s New Patient Information Forms may be printed and brought along to your initial appointment. Please inform reception when you arrive for your appointment so they may take your forms and keep your details updated on our computer systems. Click here to download the New Patient Information form for adults and click here to download the forms for a child.

After Hours Services

For After-hours please attend the Emergency Department of either:

  • Casey Hospital, Kangan Drive, Berwick  (03) 8768 1200
  • Dandenong Hospital, David Street, Dandenong (03) 9554 1000
  • Frankston Hospital, Hastings Road, Frankston (03) 9784 7777
  • Nurse on Call  (Victorian Helpline 24/7)  1300 60 60 24
  • Peninsula Private Emergency Department, McClelland Dr, Frankston (03) 9788 3466
  • Mulgrave Private Emergency Department, Blanton Dr, Mulgrave (03) 9790 9333

For regular patients of Casey Medical Centre a doctor may be reached when the clinic is closed by phoning 1902 235 035.  Charges for this call will be at a rate of AU$5.50 per minute incl *GST, charged to your telephone account.  Higher rates apply to calls made from mobile phones and payphones.  *GST is applicable for all Australian calls.

The after hours GP helpline can give you the reassurance and practical medical advice afterhours or when the surgery has closed. Please call 1800 022 222.

Home Visits

Home Visits during surgery hours can be arranged for emergencies or if a patient is unable to travel. Please contact the surgery before noon if possible to make appropriate arrangements.

Making Appointments

We run an appointment system but keep a few times open to fit in urgent problems.  You may make an appointment with your doctor via online booking system, telephoning or calling into the surgery.  Please advise the receptionist if a longer consultation is anticipated or if multiple family members are to be seen.

Urgent medical problems will be dealt with promptly.  Please advise if you are unable to keep an appointment.

Appointment Cancellations

Cancellation of appointments require at least 2 hours notice. Regrettably it has become necessary to introduce fees for appointments that are not kept or not cancelled. These fees WILL NOT attract a Medicare rebate and will need to be paid before any further appointments.

Appointments with nurses

Appointments with nurses are for specific purposes (e.g. dressings or immunisations). For new patients or existing patients with other medical issues or if prescriptions are required, a separate appointment with the doctor is needed.

Appointments for Skin / Spot Checks

Casey Medical Centre would like to remind all patients when coming in for your skin or spot check appointment to please ensure that you are not wearing any make-up or fake tanning products to these appointments.


If your doctor sends you for any Pathology/Radiology for example blood tests, cervical screening, biopsies, x-ray, ultrasound, CT or MRI unless advised otherwise, it is recommended that you make a review appointment to discuss your results, this will help to ensure you have a comprehensive understanding of your health.

If the results are normal you will be informed via SMS if you have agreed to this service.

If there is something your doctor wishes to discuss with you, you will be asked to make an appointment to discuss the results.

If you wish to discuss your results, even if they are normal, to ensure optimal medical care and understanding of your health, you will be asked to make an appointment.

Abnormal results will require a management plan to be established, abnormal results also often require additional testing.

Please note that in all cases, if any pathology or radiology result indicates a need for urgent review, you will be contacted by your Doctor or one of our nursing or reception staff as soon as the result is viewed.

Repeat Prescription

For regular patients of Casey Medical Centre a “script only appointment” should be booked ahead of time via a receptionist.  In cases where a doctor authorises a script without an appointment, the fee is $10 for Standard Prescriptions and $15 for Authority Prescriptions. 48 hours’ notice is required.

Reminder System

Our practice is committed to preventative care.  We may send you a reminder notice from time to time offering preventative health services appropriate to your care.  If you do not wish to be part of this system please let us know.

Casey Medical Centre has an SMS appointment reminder system.

Please ensure reception has your current details so that you can utilise this service.

Patient Feedback

This practice is committed to providing comprehensive general practice care to individuals and families. All patient consultations and medical records are kept strictly confidential.

If you are unhappy about any aspect of the care you receive from this practice we are keen to know about it.

Please feel free to talk to one of the partners or the manager about any problems you have with the service we provide. We believe that problems are best dealt with in the practice. Indeed, we want to know if you are concerned about any aspect of our service.

However, if you do feel there is a problem you wish to take up, you may prefer to contact the Victorian Government centre for handling complaints. The address is:

Health Services Commissioner
30th Floor, 570 Bourke Street, Melbourne, Vic. 3000.
Telephone: (03) 8601 5200 Freecall: 1300 582 113
Fax: (03) 8601 5219

Drug Policy

It is the general policy of this practice not to prescribe drugs of dependence.  (For example Benzodiazepine, Narcotics etc).

Personal Health Information

The practice is committed to maintaining the confidentiality of your personal health information.  Your medical record is a confidential document.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Patients of our practice have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2000 (fees apply).

Privacy Policy

To access our Privacy Policy, please click here to download as a PDF file.